TA Connections Collaborates with Uber for Business to Help Elevate the Travel Experience for Disrupted Passengers
New integration will be implemented in TA Disruption Hub with Uber rides
MIAMI, December 17, 2024--TA Connections, a Corpay (NYSE: CPAY) company with unmatched access to travel and hotel inventory and a leader in global travel solutions, is excited to announce a strategic collaboration with Uber for Business (NYSE: UBER). This includes the introduction of a new integration within TA Disruption Hub, TA Connections’ flight disruption management solution, which allows airlines to assist disrupted passengers by scheduling Uber rides for passengers.
A DPAX (Disrupted Passenger Assistance) platform, TA Disruption Hub allows airlines to support passengers that experience flight disruptions by providing a holistic recovery plan which includes flight rebooking, meal vouchers, accommodations, transportation— and now, Uber rides to help them get home or to a hotel. This solution is designed to improve the customer experience during a stressful time for passengers.
Airlines can easily request and manage Uber rides within the application, reducing the workload on busy airline customer service teams. Additionally, the integration provides airlines with greater visibility into, and enables better costs control regarding, the rides they schedule for disrupted passengers. For passengers, the integration will make for a seamless rider experience, giving them the ability to view their trip details, driver location, and pickup point.
"We’re thrilled to increase the services and solutions for disrupted passengers and airlines," said Mike Appleton, President of TA Connections. "Not only does TA Disruption Hub have the potential to improve the passenger experience during a flight disruption, it also gives airlines more control over costs, and simplifies customer support. We know passengers are looking for self-service solutions, and we’re excited to team up with Uber for Business to provide that."
TA Connections has a long-term innovation plan with future integrations and services. Thanks to the latest version of TA Disruption Hub with the new Uber ride scheduling feature, airlines should see improvement to the passenger experience, more efficient flight disruption management, and reduced customer service costs.
The collaboration between TA Connections and Uber for Business aims to transform how airlines and travelers manage transportation needs, delivering superior convenience, efficiency, and peace of mind during travel disruptions.
"Uber for Business wants to make travel as seamless and efficient as possible. We understand that things won’t always go to plan, and where we can help is easing the stress for passengers and customer service teams alike with a platform they’re already used to using in their day-to-day," said Josh Butler, Global GM, Uber for Business. "Through this integration with TA Connections, we are making it easier for airlines to support their passengers during disruptions, providing much-needed relief to both travelers and airline staff who strive to manage and make the best of these difficult situations."
Through decades of innovation, TA Connections is committed to automating operations for airlines. With a suite of solutions that manages crew layover logistics and streamlines resolution for disrupted passengers, TA Connections is focused on continuous advancements and transforming processes for its more than 140 airline and cruise line companies. For additional information on TA Disruption Hub and the full suite of TA Connections offerings, visit www.TAConnections.com.